Being paid the highest compliment by our smallest customer
Our mirror-like finishes on the nation's most traveled floors serve as gateways to the world. Airport floor surfaces maintained by CSM are so pristine that parents often permit their children to safely play on them.Corporate Services Management Appoints New President
Derald M. Alford, As Corporate Services Management (CSM America) celebrates 20 years of service to Atlanta’s major elite entities, CSM America has appointed a new President, Derald M. Alford. Mr. Alford brings years of progressive management expertise to the CSM team. Alford has served as Chief Operating Officer of CSM since 2008. Alford’s strengths are in the areas of strategic planning, operations and customer project management. With a strong IT history, Alford has pioneered innovative, groundbreaking IT solutions to the janitorial service industry. He successfully conceived and implemented CM², which has greatly improved customer service and feedback to CSM’s corporate clientele.
Derald has demonstrated exuberant passion, implementing our long-term strategies for customer retention and growth. He is firmly positioned and capable to successfully guide us through the next twenty years.” Bert Fitts explained, the founder and CEO of CSM America, who has placed his company in Mr. Alford’s experienced hands to run the day to day operations. Bert Fitts will continue to serve as Chief Executive Officer.
CSM was awarded the contract for the world’s busiest airport, Hartsfield Jackson International, the Airport’s largest concourse, International Concourse “E” and the Airport’s passenger train transporter, Bombardier. Based on its exceptional service record at Hartsfield Jackson, CSM was awarded the 2002/2003 Supplier of the Year Award and the Customer Satisfaction Award in 2004. CSM continues its top rankings against all competitors in month to month surveys conducted by the Department of Aviation and the City of Atlanta’s oversight authority. Most recently CSM was named by the Atlanta Airport Terminal Corporation as "The Airport's Best Cleaning Company in 2008".